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Owner’s Corner: The New Server Purchasing Drama *UPDATED*

So as we announced a few months ago, after the whole google drama, we got a bit of a donations bump, enough so that it allowed for us to purchase some dedicated hardware and have it show up. This is the story of how, after 2 months, it's still not here, and the current status. I also intend for this to be a bit of a finance snapshot, so you can see where your donations go.

I have used www.pacificgeek.com to buy cheap, refurbished servers for some time now, and I've never had any problem with them. So, here's the original order, and no I'm not frightened to show my address, send me christmas gifts beeyotches :D

Order Date: 8/28/2012 1:26:41 PMOrder Number: 156273
Billing Information:Shipping Information:
Joseph Gullo
13 Georgetown Green
Charlottesville, VA
22901
US
Joseph Gullo
3502 Marsh Creek Way
Elk Grove, CA
95758
US
Paid By: VISA
QtyProduct NameSKUWarrantyPriceTotal
1DELL SC1425 Dual Xeon 2.8GHz 1U Server $99 First 50 Orders! -C02-COM-SC14252800X2R-WT90 Days$99.99$99.99
1Upgrade to 4GB Memory SAVE $100 -C02-MEM-1452GB90 Days$69.99$69.99
You have successfully placed your order with PacificGeek.comSubtotal:$169.98
Discount:$0.00
Tax (8.10)$0.00
Shipping/Handling (FedEx GROUND):$4.99
Order Total:$174.97

Seems great right? Well...nothing showed up for a while. Coincidentally, I ordered a set of server rails for my rack from them as well, and I don't wanna give as much detail about that purchase, but I'll give a synopsis later.

So, that was August 28, and time goes on, and time goes on, then on September 17, I get this e-mail:

Thank you for your recent orders on PacificGeek.com
We are in the process of consolidating our businesses which will result in some minor changes. We will be processing your order and re-invoicing under ComputerSurplusOutlet.com We will email you your new invoice within 24 hours. Your credit card statement will reflect a charge from Computer Surplus Outlet ( CSO ). Your tracking number will be emailed as soon as they ship. You will be able to access your coupons, tracking, orders, warrantees, daily deals and much more here: https://www.computersurplusoutlet.com/myaccount/index.asp

Thank you again for you business

Computer Surplus Outlet ( CSO )
"Your Internet Liquidator of Today's & Yesterday's Computer Products"

Pacific Geek
684 Wells Road
Boulder City, NV 89005 USA

Ok, sucks, gonna cause a delay, but whatever shit happens. I can understand why things like this happen. So here's the new order:

Order Date: 9/17/2012 2:08:07 PMOrder Number: 253341
Billing Information:Shipping Information:
Joseph Gullo
3502 Marsh Creek Way
Elk Grove, CA
95758
US
Joseph Gullo
3502 Marsh Creek Way
Elk Grove, CA
95758
US
PO Number:
Paid By: PREPAID
QtyProduct NameSKUWarrantyPriceTotal
1DELL SC1425 Dual Xeon 2.8GHz 1U Server $99 First 50 Orders! -C02-COM-SC14252800X2R-WT90 Days$99.99$99.99
1Upgrade to 4GB Memory SAVE $100 -C02-MEM-1452GB90 Days$69.99$69.99
You have successfully placed your order with ComputerSurplusOutlet.comSubtotal:$169.98
Discount:$0.00
Tax (8.10)$0.00
Shipping/Handling (FedEx GROUND):$4.99
Order Total:$174.97

Ok, great. Now we should be rolling. Well, they said I was about to get my tracking number, and I didn't get it. So...I sent the following ticket to them on September 24:

First Name:
Joseph
Last Name: Gullo
Email: surfrock66@surfrock66.com
Regarding: Order tracking
Message: I placed order 156273 on 8/28 with Pacific Geek. I know with the move to CSO to order was re-placed as order # 253341 on 9/17, but there's no shipping info yet. Is there any way I can get an ETA? This is supposed to replace a hosted server I am paying for weekly, so any sort of an ETA on arrival will help me plan out my budget.

This was their response on the 25th:

Hi Joseph,
We have had extreme shipping issues in one of our fulfillment warehouses. We are working to rectify the issues so this no longer will or can happen. We can give you a full refund immediately or we expect to ship by the end of this week.

Please advise and again sorry for these long delays.

Computer Surplus Outlet
Mailto:Sales@computersurplusoutlet.com
"Your Internet Liquidator of Today's & Yesterday's Computer Products Serving Our Customers Since 1998"

Ok, that's fine, I tell them that I still want the hardware. So...October 1 rolls around, and I still have no update to the tracking information. Here's the e-mail I sent them:

Hey, sorry to be a nag. I had indicated that I still want the server and very much still do, and was wondering if there is any further update on the shipping? Thanks!

Then, the next day on October 2, they send this response:

Hi Joe,

Your not a nag, our issues here, we expect to finally ship on Friday.
Again thanks for your patience.

Thanks from the CSO Team,

Well, Monday the 8th rolls around, so I send this message:

Hey, I didn't receive any shipping info on Friday, is it possible to get an update?

Well, a miracle happens...I get THIS e-mail that afternoon on the 8th!

________________________________________________________________________________
This tracking update has been requested by:
Name: 'not provided by requestor'
E-mail: 'not provided by requestor'
________________________________________________________________________________

SHIPPING DEPT of CSO sent Joseph Gullo of Joseph Gullo 1 FedEx Ground package(s).
This shipment is scheduled to be sent on 10/08/2012.

Reference information includes:
Reference: 156273
Status: Shipment information sent to FedEx
Tracking number: 614308361288783

To track the latest status of your shipment, click on the tracking number above, or visit us at fedex.com.

To learn more about FedEx Ground, please visit our website at fedex.com.

This tracking update has been sent to you by FedEx on the behalf of the Requestor noted above. FedEx does not validate the authenticity of the requestor and does not validate, guarantee or warrant the authenticity of the request, the requestor's message, or the accuracy of this tracking update. For tracking results and fedex.com's terms of use, go to fedex.com.

Thank you for your business.

Ok, great! It is supposed to get to my house on the 10th! Well, I log in, watch, watch, watch...nothing moves! So I called them on the 11th of October, and left a voicemail with a pretty strong WTF tone to it. They e-mailed me this response:

Hi Joseph,
They have finally shipped to us from our east coast refurb house and we will be shipping to you by early next week. Please advise if you would like to continue to wait on this inexcusable delay. omputer Surplus Outlet

Mailto:Sales@computersurplusoutlet.com
"Your Internet Liquidator of Today's & Yesterday's Computer Products Serving Our Customers Since 1998"

So of course I tell them I want it still...and here we come to yesterday, October 15th, and I send them this ticket:

Hey, just wondering if I could get a status update.

Any and all information would be helpful, including current status ("it's still on its way from the east-coast warehouse and is expected to get here on ___"), expected ship date to my house, etc, anything you can do. Thanks.

So, here we are, I haven't gotten a response yet. I'll update this post as I get news.

As sort of a P.S. to this post, at the same time, I bought 1 set of rails which are expensive (like $75) and I have 2 sets of the same server, so the plan was to use 1 set and rest the second server on top, since I'm ghetto fab. Well, I get the same delay e-mail, but they do send the set of rails.....and it gets here and it's 2 right-sided rails! So that's fucking stupid, I send a ticket...and they agree to send me 2 sets of left sided rails, with the whole move to CSO, they tried to create 2 new orders and bill me for both sets, so pay for 3 and get 2! Bla bla bla complicated e-mails later, the result is I got 2 sets of rails for the price of 1, but it was a pain in the ass. Fin!

10/17/2012 UPDATE

So I decide to do what any self respecting man would do and have my wife call them because she has no filter. This is the chat conversation that happened this morning:

Jennifer: sned me the cso number again?
me: it's now all helpfully available here: http://www.teh3l3m3nts.com/?p=3139
    253341
Jennifer: i want their phone number
me: 602-314-2761
Jennifer: thanks
Jennifer: the guy who answers is a huge asshole
me: ?
Jennifer: its very simple
    he's an asshole
me: what'd he do?
Jennifer: he's just an asshole
me: like you ask a question, and instead of words it's just literally farts back?
Jennifer: joe
    he's a jerk
    condescening
    quite simple
    asshole
me: did he help?
Jennifer: absolutely not
    never does
me: so is there any status?
Jennifer: no
    still dealing
    send another email
me: did
Jennifer: today?
me: right now
Jennifer: ok

WHAT THE HELL. So I submit this ticket:

First Name:
Joseph
Last Name: Gullo
Email: surfrock66@surfrock66.com
Regarding: Order tracking
Message: I placed order 156273 on 8/28 with Pacific Geek. I know with the move to CSO to order was re-placed as order # 253341 on 9/17, but there's no shipping info yet. Is there any way I can get an ETA?

I've already purchased rails for this server and am not going to find this hardware at this price anywhere else, so I'm sort of forced to continue to wait, but I'd really like any info I can get at this point.

Also, what is the name of the person that answers the phone number listed below on this page?

10/17/2012 12:45 PST UPDATE

Just got this e-mail:

Hi Joseph,
The tracking # 614308361288783 should show movement by Friday. Robert is the one that usually works the phones. Again sorry for these long long delays.

Thanks from the CSO Team,
Computer Surplus Outlet Mailto:Sales@computersurplusoutlet.com

"Your Internet Liquidator of Today's & Yesterday's
Computer Products Serving Our Customers Since 1998"

10/23/2012 UPDATE

So, Monday rolls around, no movement on the tracking page, so I send them this message at about 9:30AM:

On thursday of last week, I was told to expect movement on my item at tracking number 614308361288783 by Friday, it is now Monday and no movement. Can I please get a detailed breakdown of when I can expect to receive it? Here is the message I've submitted twice before:

I placed order 156273 on 8/28 with Pacific Geek. I know with the move to CSO to order was re-placed as order # 253341 on 9/17, but there's no shipping info yet. Is there any way I can get an ETA? This is supposed to replace a hosted server I am paying for weekly, so any sort of an ETA on arrival will help me plan out my budget.

I got this message about 5 minutes later:

You will receive by Thursday probably Wednesday. Tracking should be updated tonight.

Thanks from the CSO Team,
Computer Surplus Outlet
Mailto:Sales@computersurplusoutlet.com

"Your Internet Liquidator of Today's & Yesterday's Computer Products Serving Our Customers Since 1998"

10/24/2012 UPDATE

So this morning, I sent them this message:

On Monday, at about 9:30 AM, I received this message from you guys:
----------
You will receive by Thursday probably Wednesday. Tracking should be updated tonight.

Thanks from the CSO Team,
Computer Surplus Outlet
Mailto:Sales@computersurplusoutlet.com

"Your Internet Liquidator of Today's & Yesterday's Computer Products Serving Our Customers Since 1998"
----------
As of today, the tracking page shows this, no movement:
http://www.fedex.com/Tracking?cntry_code=us&tracknumber_list=614308361288783

We're coming up on 2 months...is this an order you can fulfill or not? I've already spent money on rails, I've bought additional hardware in prep for this...and now I've spent $130 in 2 extra months of hosted servers waiting for this to come in.

Please tell me if you can fulfill this order; if you can't than I need to know so I can plan for it.

Their response shortly later:

Hi Joseph,
You will finally see movement tonight.

Thanks from the CSO Team,
Computer Surplus Outlet
Mailto:Sales@computersurplusoutlet.com

"Your Internet Liquidator of Today's & Yesterday's
Computer Products Serving Our Customers Since 1998"

10/25/2012 UPDATE

AHHH! MOVEMENT ON THE TRACKING PAGE! IT GETS HERE TOMORROW!

For the purposes of making it easy, here's the TRACKING PAGE

    5 Responses to “Owner’s Corner: The New Server Purchasing Drama *UPDATED*”

  1. Morate Says:
    avatar

    I’ll send you Christmas gifts if you send me Christmas gifts.
    http://www.thinkgeek.com/brain/gimme.cgi?wid=81f782515
    http://thumbpress.com/wp-content/uploads/2011/12/Santa-vs.-Chuck-Norris.jpg

  2. pirate06 Says:
    avatar

    if you see a strange beard turn up at your door, just throw him some ham 😀 that will kepp me… i mean him happy

  3. KingOfThePond Says:
    avatar

    …So, they’ve been saying “Next Friday” for the past few Fridays? XD WHEN WILL IT COME THEN!?

  4. Morate Says:
    avatar

    Next Friday, of course.

  5. KingOfThePond Says:
    avatar

    “Hi Joe,

    Your not a nag, our issues here, we expect to finally ship on Friday.
    Again thanks for your patience.

    Thanks from the CSO Team,”
    This guys needs to be fired. “Your” not a nag!? At least it isn’t automated 😛

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